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Frequently Asked Questions.

“We need a programme that is tailored to our needs and delivered on site”

We understand how important it is for you to choose a training partner who really understands your objectives, your business and your people. So we spend time with you at the outset to learn about these things. Our aim is to work in partnership with your organisation, to achieve best performance through quality structured training.

“We are looking to work with a trainer who understands our market.”

We currently have 21 associate trainers registered with us, covering all markets and types of delivery. They are all experienced professionals with industry-related experience.

"We want to work with a trainer that has done the job themselves.”

We currently have 21 associate trainers registered with us, covering all markets and types of delivery. They are all experienced professionals with industry-related experience.

“We want to source a long term training partner that we can develop a trusted relationship with.”

Our aim is to work in partnership with your organisation. We understand how important it is for you to choose a training partner who really understands your objectives, your business and your people. So we will spend time with you at the outset to learn about these things.

We do this through a structured consultation to isolate the key issues to be addressed. In many instances, what appears to be the issue is, in fact, just a symptom of a more serious underlying cause.

All our training is covered by our 100% money back guarantee. If for any reason you are not absolutely delighted with any training programme we want you to tell us, and we will refund your fee.

“I want to be able to measure the results from the training”

We will deliver training which results in increasing sales for you. On that basis we will help you develop a Return on Investment Programme, so you can see exactly how the training impacts your sales.

The Measurement Potential:-

• Assess face to face selling behaviour through accompanied field visits
• Identify current sales processes and systems
• Correlate behaviours and processes with sales outcomes
• Compare resulting success models with sector benchmarks
• Depending on measures currently in place, calculate possible results of behaviour change.

“We need training but struggle to find the time and the budget”

Read about our brief and cost-effective Essence Seminars below. They point the way forward for companies with resource constraints.

“How can you add value after training?”

We believe in forging long-term relationships with our customers. So, after each course, we offer all delegates generous email and telephone support from their course leader, for 6 months, to help them implement what they’ve learnt. During this time we will also provide an interactive refresher free of charge (by email) to ensure delegates stay on track.

“We find it hard to get everyone together without affecting the business”

We are aware that some companies find it hard to free up time for training during normal working hours. So we will deliver our programmes when you need them – whether this is over a weekend, in the evening, or a series of half-day workshops – at a location convenient to you.

Organising training can be very time consuming

We will book the venue, the catering (if applicable), provide all course materials and send course-joining instructions (including maps) to the delegates. All you need to do is book the programme!