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Conflict Resolution.

1 Day

Outline:

Conflict can have a devastating effect on productivity, morale, teamwork and ultimately your organisation. This course does not promise to end all conflict, which is impossible. However, it will give you a proven approach and the relevant skills you can easily use whenever conflict does arise.

Who should attend?

Team Leaders, Managers and Supervisors who facilitate group process. Any one who has the task of resolving conflicts or disputes. Those in conflict with others who wish to find solutions.

Course Content:

• The home truths about conflict.
• The two primary reasons why conflict occurs.
• How to spot the red flags which indicate conflict is brewing and what you can do to prevent further escalation.
• Steps to co-operative resolutions.
• Essential rules for open communication.
• Proven ways to prevent conflict from escalating.
• Separating the person from the problem and what it really means and how to do it.
• Mediating in a conflict situation.
• How to confront people in a way that minimises defensiveness and hostility.
• The secrets to controlling your own anxiety, anger and fear in a conflict situation.
• How to break the automatic link between emotions and actions.
• How to use the power of influence to overcome obstacles.
• How to build trust and respect.

Delegates will learn to:

• Have a clear insight into the roots of all forms of conflict, an understanding of how conflict manifests and how to begin to resolve it.
• See and understand why conflict happens.
• Know how to manage interpersonal conflict.
• Recognise the signs of conflict emerging in a team situation.
• Mediate in a conflict situation.
• Identify and deal with behaviours that trigger and escalate conflict.

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