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Understanding the People you Manage.

1 Day

Outline:

Modern performance management centres on 'achieving results through other people'. As such, managing people is a very important part of making any organisation work well. Achieving organisational goals is only possible if the leaders' teams share their vision.

This course looks in detail at specific examples of how understanding the behaviour patterns, values and attitudes of others helps you to become an excellent manager of people. We also examine new concepts to develop the performance of the team.

Who should attend?

Managers with at least 12 months experience who wish to develop and enhance their leadership qualities, team building experience and individual performance management skills.

Course Content:

• How to understand people and react accordingly.
• Your impact on people as a manager.
• Why people react the way they react.
• Motivating individuals.
• Putting 'round pegs in round holes.'
• Dealing with conflict.
• Looking at motivation from a different angle.

Delegates will learn to:

• Understand why people differ, then read each person's temperament at a glance.
• Know what people will respond to and what will leave them cold. Also learn a few surprising things about yourself, too!
• Use the dynamics of Management Input. Be clear about the options open to you in each situation you meet.
• Understand the dynamics of employees' behaviour. Read the situation correctly every time and apply appropriate Management Input.
• Practise the concepts of Individual Motivation and Working Preferences.
• Achieve better matches between jobs and people, using the above information.
• Deal with conflict in the most effective way, by recognising the real problem and the best solution.
• Use Traditional Motivational Theories; how useful could they be to you?
• Understand the latest developments in the field of motivation and how they can help you.
• Deal with live, current issues. Receive expert advice on how to handle them through a "Surgery Session."
• Review, Summary and Action Planning.

Open Programme Courses

Personal Development

• Presentation Skills
• Train the Trainer
• Assertiveness Skills
• Time Management
• Finance For Non Finance People

Managerial Skills

• An Introduction to Management
• Leadership Skills
• Project Management
• Appraisal Skills
• Conflict Resolution
• Understanding the People You Manage
  

Marketing and PR Skills

• An Introduction to Marketing
• Complete Direct Marketing
• Direct Mail Techniques
• PR in Practice.
  

Office and Administration Skills

• Telephone and Reception Skills
• Efficient Minute Taking
• Making Meetings Work